Installation Requirements

The following table describes the Base Configuration for up to 100 Tenants for Hosted Pro and Hosted Essentials + models (Direct Routing and Operator Connect) with a single VM.

Virtual Hardware Deployment Requirements

Deployment Size

Average Number of Users per Tenant

Maximum Tenants

Azure Machine Size

CPU Processors

Disk Type

Memory RAM

Small

500

20

Standard D4s_v5

4 cores with at least 2.4 GHz per core

Premium SSD with 200 GB available disk space *

16 GB

Basic

500

50

Standard D8s_v5

8 cores with at least 2.4 GHz per core

Premium SSD with 300 GB available disk space *

32 GB

Medium

2000

200

Standard D16s_v5

16 cores with 2.4 GHz per core

Premium SSD with 400 GB available disk space *

64 GB

Large

20000

2,000

Standard D32s_v5

32 cores with 2.4 GHz per core

Premium SSD with 1 Terabyte available diskspace *

128 GB

■ Operating System: Single Windows Server 2019-- US English
● *Allocated 80 GB of disk space for the Windows Server 2022 -- US English Operating System & the remaining disk space is for the Application.

Only Windows Server 2019 and 2022 – US English is supported.

■ For customers with ~100,000 users, synchronization will take 20 minutes.
■ Each tenant synchronizes every five minutes utilizing the QuickReplicationCycleWorker process.
■ An additional Backend SQL VM server can be optionally implemented for disaster recovery and security reasons for the customer tenant databases.

See also Memory and Disk Space Calculations